Better Customer Service Starts Here
Multi-Channel Customer Service Solutions for E-Commerce Businesses
Designed to Support Your Long-Term Business Goals
Provide stellar customer service to your entire customer-base without lifting a finger with integrated multi-channel customer service solutions from Metrics Call Services.Each specialized aspect of our supportive framework is designed to engage your customer at every potential touchpoint during their interaction with your brand.
Inbound Call Center
Email Support
Help Desk
Chat Support
WHY IS CUSTOMER SERVICE OUTSOURCING A SMART CHOICE?
Leveraging outsourced customer support solutions to care for your customer’s needs before, during, and after a sale can allow you to focus on core business processes and growing your brand in many different ways.
Our highly-trained, multilingual customer service team is perfectly equipped to reach your customers at the ideal moment in their buyer journey and build a positive experience.
Improve Response Times
Boost Customer Retention
Reduce Overhead Costs
Leverage Multilingual Reps
Expand Brand Availability
Reduce Cart Abandonment
Improve Brand Loyalty & Perception
Improve Customer Engagement
Believe it or not, many people still use the phone for the bulk of their communication needs, including for ordering goods and booking services. Integrating outsourced inbound call center solutions into your business is an efficient way to manage a steady stream of inbound phone calls without the extra overhead.
Inbound Call Center Outsourcing Solutions
Our high-efficiency outsourced call center solutions allow you to leverage trained, multilingual representatives with experience in your industry without the hiring process. We’ll handle your entire inbound process from taking orders and booking to answering fundamental questions related to your business or products so you can focus on other aspects of your business.
Customer Support
Order Management
General Sales Inquiries
Inbound Email Support Solutions
Email is still one of the most affluent modes of non-voice communication for consumers and is often found to be more trustworthy than other mainstream communication. Dedicated inbound email support solutions allow you to offer premium support and customer service via email, without the headache of maintaining a client services department.
Our experienced agents are available 24/7 to answer any and all of your customer’s questions to help them make informed buying decisions or get the most out of their recent purchase.
Customer Support
Pricing Inquiries
Stocking Inquiries
Troubleshooting
Online Chat Support Solutions
In this digital age, providing stellar customer service across all available channels is paramount to a running thriving business. Online chat support solutions can help you engage your customers where they spend the bulk of their time: on social media.
Our dedicated chat support agents will answer questions and help customers work through customer service issues via various methods of online chat to ensure that they have everything they need to make a smart purchase and that any disputes are resolved quickly.
Facebook Chat
Social Media Comment Support
Website Chat
Tech Help Desk Services
The final sale of technically-inclined goods or services often require expert follow through to help your customers fully utilize their new purchase, and offering a fully staffed tech support system is a valuable selling point.
Outsourcing tech support presents a unique opportunity to offer stellar support without the overhead of staffing and maintaining a help desk department. Our advanced technical help desk solutions allow you to offer full-spectrum support from real IT experts across the globe via phone, email, and chat for a variety of specialties and needs.
Software Support
Hardware Support
Mobile App Support
Network & Wi-Fi Support
Remote Diagnostics
Basic Troubleshooting
Dedicated to Your Business Growth
At Metrics Call Services, we intimately understand how important happy customers are to your company in both the short and long-term, which is why we work hard to provide the BEST global multi-channel customer service outsourcing services available.
Multilingual Representatives – We are proud to provide unique multilingual support with agents speaking English, French, and Spanish fluently.
Global Support Centers – To better serve your customers, we have support centers at strategic points around the globe to cater to calls, emails, and chats at all hours of the day.
Dedicated Agents – Experienced and knowledgeable agents are assigned to your account from day one, reducing the margin for error and risk.
Transparent Fee Structure – No pay-per-call or pay-per-minute fee structures here! We offer a transparency model with absolutely zero surprises.
24/7 Support – Our agents are available to help your customer find the right answer day or night, rain or shine.
Real-Time Reporting – Gain real insight into how your customers perceive your business through in-depth analytics and reporting.
