Accelerate Your Sales Process
Personalize inbound and outbound sales outsourcing solutions.
SELL IT LIKE YOU MEAN IT
Attract higher quality, motivated buyers quicker than ever by integrating a sales outsourcing solution into your current business model.
Inbound Sales Call Center
Outbound Sales Call Center
Customer Surveys
OUTSOURCING PROVIDES MAXIMUM FLEXIBILITY
While outsourcing your sales process may not seem like a smart choice initially, the long-term benefits outweigh any potential risks. Our advanced solutions allow you to spend less time closing deals and more time expanding your business in other ways.
Expand Into New Markets
Scale Down Potential Risks
Save Time & Money
Stabilize Sales Funnel
Optimize Sales Process
Boost Cross-Sells & UpSells
Direct Access to New Talent
Lessen Hiring Stress
Inbound Sales Call Center Outsourcing
Inbound sales are an excellent opportunity to sell effortlessly to people who are genuinely interested in your product or service, but it isn’t always a win. Quality inbound sales require specialized skills and a dedicated focus on the consumer’s pain points and personal goals as they relate to the products or services.
MCS offers a fully staffed, global inbound sales call center to meet all of your sales operations needs with the highest quality service and multilingual agents who are excited about your products and services. Our agents are trained to help guide your customers to their ideal purchase based on their needs and goals to ensure that they receive the most value possible from their interaction with your brand.
Outbound Sales Call Center Outsourcing
Outbound sales make up a considerable portion of your overall sales numbers each month, but getting great results can be a challenge. Making outbound sales inquiries often requires a very particular skill set and personality to perform well, that’s where the experienced sales agents at MCS can help.
Our multilingual outbound sales call center will take the initiative and contact your prospective customers to provide them with detailed information about your products or services and help them understand the benefits and options to make a smart purchase.
Customer Survey Management
Following up with your customer base to ensure that their products, services, or experience were fantastic is an important factor in creating a lasting impression and creating brand advocates. Implementing customer surveys is a smart choice, and MCS can help you manage the process.
Our experienced agents offer complete customer survey management solutions, from conception to delivery and analytics. We’ll contact your customers after their purchase and ask them a series of pre-determined questions and report on their answers to help you learn from each experience and streamline your services for the best customer engagement.
COMMITTED TO TRUE SALES EXCELLENCE
At Metrics Call Services, we’re 100% committed to your long-term success and helping you meet even the most rigorous sales quota is a privilege. That’s why we offer the highest quality and most comprehensive sales outsourcing solutions available, backed by unbeatable support benefits.
Multilingual Capability – Across our global sales center facilities, we employ a wide range of experienced agents who speak English, French, and Spanish fluently.
24/7 Coverage – We leverage globally situated sales centers to offer you dedicated service night or day, 24 hours a day and seven days a week.
Dedicated Representatives – Specially trained agents are assigned to specific client accounts based on their experience and skills to best serve your customers and goals.
Expert Escalation – Our agents know precisely when to escalate a sales call to a more experienced or knowledgeable manager or someone directly on the brand side to ensure that it is handled correctly.
Transparency Model – At MCS, you never have to worry about hidden fees or surprises. We work hard to make sure that you get the most value from our services to stay in business longer.
Manager Dashboard – You gain complete visibility to the happenings within your sales account with a comprehensive dashboard showing analytics, manager escalations, and potential alerts.
