Boost Organizational Proficiency
Integrated administrative support outsourcing to augment your office.
STREAMLINE YOUR ENTIRE OFFICE
Keep your finger on the pulse of your business with advanced administrative outsourcing solutions designed to simplify your daily tasks while improving ROI.
Virtual Assistant Services
Call Analytics & Reporting
Payment Dispute Resolution
ENJOY TOP-TIER BUSINESS PERFORMANCE
Staffing your office can often be an overwhelming process, from vetting the candidates to training them on your operating system and processes. Fortunately, our administrative support outsourcing solutions give you direct access to superior clerical talent without the excess overhead and stress.
Boost Office Efficiency
Cut Operational Costs
Reduce Hiring Needs
Save on Workspace Resources
Maximize Availability
Lessen Team Workload
Virtual Assistant Services
If your office is small or you’re just starting out, it may not make sense to hire a full-time administrative assistant or office manager to maintain your daily office duties. Our specialized virtual assistant services can help.
Leverage our team of highly trained virtual assistants to manage all clerical aspects of your business, from data entry to marketing, without the added overhead and training required for an in-house employee.
We guarantee that you have access to premium admin talent and only pay for time or projects worked, efficiently reducing your business’s carbon footprint, office space requirements, and HR staffing needs.
Call Answering
Data Entry
Event Coordination
Document Organization & Development
Invoice & Billing Services
Marketing Coordination
Appointment Scheduling
Transcription
Payment Dispute Resolution
Payment disputes and chargebacks can happen for nearly any reason and are often a complicated and delicate matter. Expert payment dispute resolution services from MCS can help you properly manage potential disputes and mitigate or recover losses.
Our professional agents will manage your complete payment dispute resolution process from start to finish to ensure that our client comes away satisfied and the bottom line remains intact.
Credit Card Dispute Management
Refund Management
Call Analytics & Reporting
With a huge volume of calls coming and going within your call center, you need to be aware of what is happening on those calls and how they affect your brand integrity.
MCS offers full-spectrum call analytics and reporting solutions to keep you in the know when it comes to your customer support, sales, and dispute communications. We will generate and visually communicate these rich insights to help you understand what’s happening and how or where to make adjustments to improve the process.
Inbound Calls
Outbound Calls
Escalated Issues
Call Recording & Playback
DEVOTED TO IMPROVING BRAND RELATIONS AND PROCESSES
At Metrics Call Services, we’re here for you when you need us, no matter the business need. Our comprehensive administrative support solutions are designed to help you simplify and streamline how your business operates at every level and give you a competitive advantage in your market.
Multilingual Agents – In an effort to offer you complete support, we have several multilingual agents who are fluent in French, English, and Spanish.
Global Support Centers – To provide you with maximum coverage all day, every day we maintain several globally situated support centers to cover all timezones.
Real-Time Reporting – All of our analytics and reporting is performed in real-time to give you an accurate view of the health and efficacy of brand communications.
